Tunisiana – Ooredoo Group

A global telecom company, with affiliates in 15 countries and a turn over of 7 billion USD.
Tunisiana is the largest private operator in Tunisia, with a market share in mobile above fifty per cent. Recently services for internet access and wire access have been launched to keep growing.


Company wanted to improve reliability of its supply chain for:
Network equipment
Commercial Items

A custom in-house software was supporting inventory management, customer invoicing, accounting and serial number data related to Customer Service Activity tracking.

This soft required a lot of maintenance efforts and was obsolete.


Oracle ERP supply chain and
financial modules :
• Inventory
• Bill of Material
• Work in process
• Order Management
• Configurator
• Advanced Pricing
• eTax
• Account Receivables
• SLA customization
Item reservation program was
adapted to fit serial number based
Several forms were re-developed
to improve data entry efficiency.


Successfully launched management of supply chain for network equipment in 6 months.

Successfully launched new solution for commercial items:
§ Good performances so far
§ Go-live date delayed from original plan by 7 months
§ Future extensions to Oracle scope under review

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